Frequently Asked Questions
If you have a question which has not been answered below or wish to find out more about our services please contact a member of our team on
+44 (0)1707 322528
or email us at
info@cksholdings.com
Q: | Why use an Industrial Product? |
 | Rugged metal construction withstands harsh conditions |
| Wear and chemical resistant surfaces |
| Sealed up to IP67/NEMA6 to prevent liquid and dirt ingress |
| Industrial grade components withstand shock, vibration and extreme temperatures |
Q: | What are the advantages of a flat panel product over a CRT product? |
| Higher health and safety standards due to lower emissions |
| Lighter, yet more robust than their CRT counterparts |
| Generate less heat |
| Lower power consumption |
| Less susceptible to electrical noise |
| Have a more compact footprint. |
Q: | What are IP and NEMA ratings? |
| IP and NEMA are international classification systems for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture.For more information please refer to the official IP and NEMA web sites: |
| IP Ratings:http://bsonline.techindex.co.uk |
| NEMA Ratings:http://nema.org/engineering/papers/enclosure.html |
Q: | How do I know which keyboard mounting I need? |
| Bezel mount units are designed to be panel mounted from the front |
| Uncased units are fixed from underneath the panel |
| Cased units are free standing. |
Q: | What are your standard warranty terms? |
| All keyboards and trackerballs are covered by a 5 year return-to-base warranty. |
| All computer products are covered by a 3 year return-to-base warranty. |
Q: | What is a resistive Touchscreen? |
| A resistive touchscreen uses two layers, one coated with conductive material, the other with resistive material. |
| The two layers are separated by almost invisible microdots. |
| An electrical current runs through the two layers while the monitor is operational. |
| When a user touches the screen, the two layers make contact in that exact spot. |
| The change in the electrical field is noted and the coordinates of the point of contact are calculated by the computer. |
Q: | What is a Capacitive Touchscreen? |
| A capacitive touch screen has a layer that stores electrical charge, placed on the glass panel of the monitor. |
| When a user touches the monitor with his or her finger, some of the charge is transferred to the user, so the charge on the capacitive layer decreases. |
| This decrease is measured in circuits located at each corner of the monitor and the position of the touch is calculated. |
Q: | Resistive or Capacitive Touchscreen? |
| Resistive touchscreens are a more cost effective option and can be used with gloved hands or a stylus, but are more susceptible to damage. |
| Capacitive touscreens offer better durability and clarity, but require the screen to be touched by hand and are therefore not recommended for environments where PPP is required. |
Members of our Technical Department are always available to answer any questions you may have.
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